ComputerKin – ComputerKin Tech Home Support

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Technology keeps changing. We help you adapt

We never want anyone to feel left behind. From computer problems to smart phones smart phones with a mind of their own, we are here to help.

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When a little bit of help can increase independence

Especially for loved ones that might need a bit more assistance, we are here to make sure people can stay independent while also getting the support they need to keep safe with technology.

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Trying to make decisions about new tech, but don’t know where to start?

Sometimes we can all some help deciding what technology to get. Mac or Windows? Which smart speaker? Will my printer work or do I need a new on? We are here to help you navigate this world of always changing tech.

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Welcome to the ComputerKin Family!

Computers, smartphones, smart speakers, smart TVs! These technologies might be amazing, but they can also be confusing.

What can ComputerKin do for you and your family?

We provide help, support, assistance, and more for older adults, people with special needs, and anyone who wants some extra help.

Examples of what ComputerKin does includes the following:

We will make sure your computer is set up correctly and running well. We have a 14 point process to make sure it is done right. And we can help with setting up and managing all your different accounts.
If your computer is slow, we can help clean it up and get it running as well as possible. And if something worse is going on, we will take it to the shop to get it fixed (only available for in-person).
We can set up your smart speakers, get them configured, and even get you connected to family. And we can set up other smart home features like lights you turn on with your voice.
Thinking about buying a computer? Let us help you make the right choice, for you and your family. Save hundreds or thousands by ensuring you don’t buy more than you need.
We can set up and organize your smart phone to make sure it is ready for you. This includes home screens, apps, and more.
Are you thinking about buying a new smart TV? We can help you decide, pick it out, and even get it delivered and set up.
And so (so) much more!

You will get dedicated ComputerKin Helpers.

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We dedicate a team of helpers to work with you, get to know you, and to be there for you. We believe every good relationship starts with trust, so we have designed an approach that lets you and your family KNOW you are in good hands.

For all visits, we staff with 2 people! While one person is focused on all things technical, the other is there to explain things and make sure you and your loved ones feel supported.

Every ComputerKin Helper goes through a background check and is trained to work with all types of people.

Pricing

ComputerKin is here for you and your family! We offer high-touch, person-to-person service. We train our staff and believe in paying a fair and livable wage. We take security and privacy into consideration. We offer three levels of service.

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Virtual

^$75 per Hour

The client needs to be able to launch Microsoft Teams either in a browser or via an app. Support on Mac, Windows, and mobile.

We record all sessions and will share them with clients and approved family/friends.

We will send a written summary of the conversation and a transcript of the full conversation.

If PC or Mac support requires remote access and administration, we use SplashTop. This is highly secure and all remote connect sessions are recorded to ensure security.

After the first hour, we bill by the half-hour.

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In Person

^$150 per hour

Two people will arrive on site. One person focuses on the technology needs and one person will help explain the work we are doing and will ensure everything is in order.

All in-person sessions are recorded to ensure safety and security.

We invite family and supportive others to attend.

If we are helping with purchasing, we will also do delivery and set up, depending on what is required.

We are fully insured.

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Frequently asked questions

If you do not see your question answered here, please email us or give us a call.

What is the most common support from ComputerKin?

Many people struggle with making sure their computers and smart phones are set up correctly. And many people want to make better use of their technology. That is where ComputerKin can really help.

Will ComputerKin work with more than one person during an in-person visit?

Absolutely! With two Helpers on site at every visit, we will gladly work with whoever needs help. We charge for time, not for the number of people helped.

Does ComputerKin work in Senior Living, Nursing Homes, and Group Care organizations?

Absolutely! We need to know in advance if we need clearance or approval. And we can work with individuals or we are happy to schedule longer visits if the facility wants us to work with groups.

Are there services ComputerKin will not provide?

We will NOT handle banking or financial data for a customer. We want everyone to be protected. And we will not work with adult content or illegal content.

What if the person needing help has cognitive or neurological impairments?

Our requirement is that the person we are meeting with needs to be able to communicate and can make decisions on their own behalf. In cases where this is not true, we ask that a family member, legal caretaker, or other trusted adult is present.

How does payment work?

You must have an active credit card (we use Square for maximum security) on file. We charge 1 hour minimum and past the first hour, we bill in 1/2 hour increments. We will charge in full at the conclusion and post the receipt to the customer’s account.

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Who are we?

ComputerKin is a family business. Founded by Scott and Mary Stamper, and helped out by our adult children, Ella, Quinn, and Rowan, our mission is clear. We want to help, support, and guide others just like we treat our own family and friends.

Scott is a lifelong technologist. Having spent years working in the Microsoft partner space, he is excited to bring his love of all things technology to families and people looking for help and support. Mary has been an art teacher for many years. She has a deep love of teaching, guiding, and help others grow.